Our HI x AI formula

Harken is about people and understanding the relationships between you and your clients.

To do this effectively we combine deep Human Insight with the efficiencies and optimisation of AI technology.

Our AI enabled tools bring efficiency and insight at scale, enabling you to have the combination of qualitative and quantitative client data at your fingertips.

AI does not define us but enhances our ways of working, from information capture via 'Clive', to our Harken Intelligence Platform.


Our AI capability is driven by our partnership with our friends at Legal Engine, who are leaders in developing advance AI agents to deliver and scale revenue generating activity in professional services.
 

'Clive’ - your AI agent for listening at scale

 

Clive is your customised AI listening agent, who conducts short interviews to enable you to do client listening at scale. Clive is not scripted but looks for themes and outcomes, allowing the conversation to be dynamic and flow naturally.

 

Focused on the ‘tail’ of your clients - those 200 to 500 clients you may not have the capacity or budget to interview – Clive enables you to finally hear from those who've always slipped through the net, turning what used to be silence into signal.

 

Pair Clive with your in-person client interviews and you don't just get stories - you get data.
 

Harken Intelligence Platform

 

The Harken Intelligence Platform is your AI enabled analytics platform, for all your client feedback and insights.

 

The platform provides you easy and intuitive access to your client data – interview transcripts, summary reports, action plans – enabling you to search for feedback on each individual client or zoom out to spot trends across entire segments. Connect it to your own internal data or external sources, and it gets even smarter.

 

The Harken Intelligence Platform provides an ‘always on’ clear window into the thoughts, insights and ambitions of your clients.