Beyond client listening
WELCOME
Welcome visitors to your site with a short, engaging introduction. Double click to edit and add your own text.
Our work doesn’t stop at listening. In fact, that is just the beginning.
We ensure that the insights and feedback you’ve gained help to bring real change to your business to set it up for future success.
We equip your business with the clarity, confidence, and actionable insights needed to build stronger relationships, differentiate in competitive markets, and achieve long-term sustainable growth.
We achieve your goals by providing integrated strategic commercial, business development and marketing services, delivered by c-suite and senior experts who have years of experience bringing change to large organisations and driving forward business transformation and innovation strategies.
We don’t just listen. We hear. We know what to look out for.
We know how to translate client needs into reality.
Together we will help you to shape your business for future success.
How we can help
Client strategy
We combine structured client listening with market insight to uncover the priorities, expectations, and opportunities that should drive your client strategy. Success in pursuing, growing, and maintaining clients relies on you having a comprehensive client strategy that successfully matches your targeting, relationship management and data insights. Whether reviewing, renewing, or creating from scratch, we bring these threads together to deliver impactful, externally focused strategies.
Marketing strategy
Seeking to strengthen your position, expand into new markets, or innovate your service delivery? We ensure your marketing strategy is grounded in the voices of those who matter most, your clients. Our marketing strategy service helps you see your firm through your clients’ eyes and translates those insights into positioning, messaging, and campaigns that resonate. The result is a strategy that reflects your expertise while aligning with client priorities.
Business planning
Effective business planning must be rooted in both client insight and market intelligence. We provide a service that ensures your strategy reflects not only your firm’s ambitions but also the priorities of clients and the realities of the wider marketplace to uncover emerging trends, competitive pressures, and growth opportunities. Together, these insights form the foundation for clear, actionable plans - aligning people, processes, and goals - that future proof your business.
Brand & messaging
Your brand is what people say about you when you’re not in the room. Effective branding ensures your firm is differentiated, memorable, and trusted. Understanding what clients value, not just what you believe sets you apart, is vital. Client listening reveals the language, priorities, and proof points that resonate most, enabling you to create comms that are authentic and compelling. We will devise and execute a clear brand and messaging strategy to shape how your clients perceive your value.
Campaign
planning
Business doesn’t stand still, and you’ll often be launching a new service or product, or establishing a new office, welcoming a new team or entering a new market. Each of these require dedicated campaigns to help raise profile, educate and change perceptions of your offering so that you can target new opportunities. These campaigns are how we change what clients think of you and what they should approach you for, for help.
Team audits & review
We understand what it takes to align marketing and business development functions with overall business strategy and firmwide targets. Our team audit and review services provide a structured, impartial assessment of your current team structure, roles, and skill sets. We go beyond surface analysis to identify strengths, gaps, and opportunities, delivering clear, evidence‑based recommendations on how best to future‑proof your team’s effectiveness in a rapidly changing market. The result is a roadmap that ensures your people, processes, and priorities are fully aligned to drive sustainable growth.
Training & development
Training your people is one of the single most important investments any business can make, shaping both immediate performance and long term success. Our comprehensive curriculum is designed to equip legal and business teams with the skills they need to thrive in today’s competitive environment. Drawing on extensive experience, we deliver practical, engaging training across all key areas of client relationship management, business development, and marketing. Each program is tailored to your firm’s goals, ensuring that learning translates directly into measurable impact. By investing in your people, you build stronger client connections, unlock growth opportunities, and future proof your business.
AI
transformation
Adapting marketing and business development teams in the era of AI is no longer optional - it’s essential. Our service helps firms harness AI to enhance marketing and BD effectiveness, streamline processes, and uncover insights that drive smarter strategy. We work with leadership to audit current structures, identify skills gaps, and design future ready teams that blend human expertise with AI powered tools. From personalized client engagement to data driven campaign planning, we ensure your people are equipped to thrive in a rapidly evolving landscape. The result: teams that are agile, aligned with firmwide goals, and positioned to deliver measurable growth in the digital age.
Expertise
Strategic Business Development and Marketing Services
Business Innovation and Transformation
We provide strategic business development and marketing services to enhance customer journey mapping and market segmentation. Our services aim to boost sales and optimize conversions, leading to substantial growth for businesses.
Our focus on business innovation and transformation ensures actionable insights and streamlined outreach efforts. We are committed to driving results and fostering growth for our clients through strategic business development and marketing services.
Get in Touch
We'd love to hear from you and discuss how we can help your business.
Pop your details in the form and we will get back to you ASAP.
Want to know what's going on in the market?
Sign up here for Harken Intel 500:
your quick‑fire briefing helping you to stay ahead, sharpen your approach, and future‑proof your business.
You can also follow us here:
