Shape your business for future success
About Us
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Changes to the professional services landscape over the next five years will be fast and frequent.
Effective client listening will give you the key insights and knowledge needed for understanding your clients’ current and future needs and ambitions.
By putting the voice of your clients front and centre, you will be able to implement the most effective client, business, and marketing strategies to set you up for future success.
Harken is different. We don’t passively listen, record and report.
We hear what your client is saying and proactively link their feedback to ways your business can adapt and change to meet their future needs.
We provide a tried and tested structured framework which combines deep Human Insight with the efficiencies and optimisation of AI technology. Our HI x AI formula.
The pathway is simple and clear:
to your clients
Listen
Understand
their needs, ambitions, pressure points
Challenge
yourselves to optimise &
do things differently
Shape
your business for
future success
Our approach can be applied at many levels within your business, from firmwide client relationships to specific practice groups or sectors, through to the granular post-matter or post-pitch feedback.
Get in Touch
We'd love to hear from you and discuss how we can help your business.
Pop your details in the form and we will get back to you ASAP.
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